XBD is free* for non-commercial usage. It includes, but not limits to, personal, educational and other non-for-profit areas.
To receive highly available service suitable for commercial usage please contact us here
Technical support is not provided in free license. You can report bugs and they will be fixed according to internal priority.
You can purchase techical support, request bug fix or feature implementation by contacting us here
* This is a free tier service and may be unavailable due to high usage